Customer Testimonials
The whole team seemed to have customer satisfaction in mind.i was pleased with their efforts.
Went to Southern Ford in Newport News to purchase a car. Jay, Manny and Guys customer service was absolutely great. They were very attentive and personable. Thank you all for getting me into the car I really wanted. Great group of people.
Ok The valet gentleman was very nice as always Have a good safe and nice holiday
I would recommend any and anybody to come to ford they have the best staff they will work with u in every way possible they take very good care of there customers let them feel at home I love Chris he’s good at what he does Amber is the best when u come to ford make sure u get with her❤️❤️❤️💯💯💯 thanks joe for your assistance as well you’re amazing
This is our 3rd car here and Chris was amazing. I told Amber last year I’d be back and I was happy I did. I love the service and experience. Also shot out to Joe for helping with our paperwork.
London was my sales rep, Kelcey the sales manager, and Joe my finance manager. They were Great.
Michael, Kelsey and Guy were extremely helpful in securing the right deal for me!
Sam, Joe & Jared were lovely! Walked in with so many questions and walked out with a new car! Very helpful & kind employees. They really looked out for me!
Dropped my car off in the morning and it was done by lunch. Everyone is always very helpful. I've been bringing my cars here for years and will continue to do so.
Quick and easy write up upon check in at the Service Center and vehicle was completed the same day.
Fast and proffessional
Guy, Dakota, Kenny and Manny are a ruthlessly efficient machine, as is Southern Ford. If you're looking for no-nonsense and straight forward business this is the spot.
Oliver and Joe did a fantastic job
Amber J. & Jared are amazing they helped with first time car buying and advised me between my decision making and abided by my likes and dislikes and guided me to the car suited best for me. I look forward to our next engagement and future dealings through their benefits.
⸻ I recently purchased a ford explorer from southern ford it was deeply impressed by the friendliness and professionalism of the staff. I am especially grateful to Tyler and Joe for meticulously guiding me through every step of the process. My car buying experience was extremely satisfying! We are planning to buy my husband's truck here. See you soon.
Ask for Amber and Chris!
Thank you to amber jared and manny they were all very helpful and made the car buying experience go a lot smoother
Absolutely amazing! Great service! Knowledgeable! And super fun! Kenny and Joe are awesome! Highly recommend!
A very nice team of people they treat their customers very nice. I really like them. They were very friendly and gave good information.
As usual Stephanie was absolutely GREAT. Stephanie is the reason for my loyalty. I’ve been going to here for a very long time. Service was quandary efficient
All my requests for service were handled. My interaction with Stephanie was great! She kept me informed as to the status of my vehicle and service recommendations or concerns that arose during routine servicing.
Travae assisted me with my road test for my new Explorer. Explained how everything works and answered all my questions. She is very personable and pleasant. Oliver assisted in the final purchase and he was outstanding also. Kelcey was also instrumental in my decision to purchase from Southern Ford. Very impressed with staff at Southern Ford. Would recommend this dealership to anyone looking for a vehicle!!
I am very happy with the service at Southern Ford. I am especially pleased with the services from Alicia Chapman and the service team. I find Alicia knowledgeable, helpful and a joy to work with. The service team have done everything I’ve asked for. Thanks so much.
Amber was smooth! Kelcey was congenial. Jared was efficient. Over all experience was great!
Stephanie is absolutely outstanding. Always delivers what she promises and really knows her job. A pleasure dealing with her. Give her a raise!
Had a wonderful experience at Southern Ford in Newport News. Amber was my salesperson and was very accommodating and helpful. I bought a pre owned car from them, and not one time did I get a "used car purchase" feeling. Every step of my purchase was pleasant. Even after the purchase, they continue to be helpful. Will definitely consider Southern Ford for my next vehicle purchase. Would recommend!
I’ve bought two vehicles from Robert Muir, both times he’s made me feel confident about my purchase and made the process easy and stress free.
Their performances are trustworthy, friendly, respectful and professional experiences. Thank you. I really appreciated them.
Amber and Joe at Southern Ford were absolutely fantastic! They went above and beyond to make the car buying experience smooth, stress-free, and enjoyable. Their professionalism, knowledge, and friendly attitude really stood out. I highly recommend working with them if you’re looking for top-notch service!
AMBER AND JOE!!!!! Literally made me cry they worked with me VERY WELL!!! they were working their A** off yesterday and today and they are literally HEAVEN SENT !! i appreciate you guys very much for getting me into a WONDERFUL CAR!!!! #theythebestbetterthantherest 🩷🩷🩷🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳(and they deserve a raise)
Waiting time was great, nice people working there and helpful. Clean place. Did a good job on my SUV.
I had a nail on my left front tire. I did not have appointment , but Southern Ford fix the tire right away. While I was waiting, i asked if there were any maintenance issues upcoming on my Escape. There were and they fix them. Everything was done and I was out of there in a short time. It was outstanding and I was very pleased with the experience.
I just purchased my first Ford!! The process was smooth and easy. Salesman Michael was knowledgeable, available, helpful during my purchase. Manny, sale manager, worked with us and gave a fair price!! We couldn't have been happier! Joe was professional and nice!
Dakota, Amber, Joe and Manny are all saints. They got me my BRAND NEW ELECTRIC LIME MUSTANG!!!! I can wait to see how sour people faces get when I smoke by them!
Dee Dee and Stephen at the Express Lane and seriously the best!
Joe and Kenneth were a great help and very timely!!
This is a Great group to work with really Top Notch!! Thanks to Amber (sales-rep) and Joe (sales-manager) things moved along to find the ride to meet our needs. Happy today to recommend Southern Ford Dealership.
Michael, Rob, Kelley, and Guy are very easy going and wonderful to work with. They will do everything in their power to get you the vehicle, and price you want.
The sales representative was awesome. His name was kenneth jared and finance jerry cool
Great service as usual. I was greeted by the service provider. My car was checking in and it was ready in about one hour.
Great service Great service Great service Great service Great service Great service Great service Thank you
Travae, Chris and Jared were very helpful in my purchase experience today!
Always great service and easy to get appointments when I need one for all of my cars
Absolutely the worst dealership I have ever dealt with. There are many more outstanding Ford dealerships nearby..
No hassle, no attempts of up selling me products and services. Very happy with service, would recommend.
Amber, Rob was very helpful with selecting a vehicle and Chris making sure everything was within my price range. Also Jared with financing
Kelcey, Joe and Kenneth were absolutely amazing. They made it happen when no other company could. I highly recommend Southern Ford for your car purchase.
Excellent service
Michael and Tyler were super helpful finding my vehicle, answered any and all questions. Kelcey and Guy were great to help finish the purchase.
Tyler, Kelsey and Jared were excellent. They explained everything in detail and ensured all details were covered.
Stephanie was such a pleasure to work with at Southern Ford. She kept me consistently updated with everything going on with my car and did all she could to assure my satisfaction. She was very kind and I would be happy to be serviced by her again (:
Pleasant and efficient service! Mr. Johnson stepped in while someone else was on lunch and Markus Mitchell did an excellent job!
I left my car there and it was ready before I knew it. The process was easy.
Check-in was efficient. Check-out was not. I was left waiting for my vehicle that was completed after Edwin went to lunch. I was on-site waiting and no one notified me that the car was ready. I saw it parked outside. I brought the vehicle in for a low tire pressure warning. Edwin saw a screw in the tire. I asked him to have the service team check/inflate all tires in addition to the low tire. This did not happen. The “repaired” tire was overinflated and the other 3 tires were not touched. I had to bring the car to a ...
Manny rob and guy were great
Being a blindsided devoted Hall Ford customer, Southern Ford has really stepped it up to become our new favorite trustworthy dealership.
My wife and I had a great experience buying our used Ford 350 truck. From when I first went to the website looking and was greeted by London who was kind, caring, understanding of our needs, just gave us an overall feeling of being welcomed. We set up an appointment to go to the dealership and London confirmed it with us the night before. I let her know by text we had arrived and she came out to greet us. Had a great big smile and again, very welcoming. We weren’t thinking we were going to buy the truck that ...
Great service everytime i have to come in. See you next time. Thank you all.
Quick and painless like always It's always very convenient and everyone is always very pleasant to deal with.
Alicia in service was excellent! Listened to my vehicle concerns, made sure everything was checked and fixed, and communicated the whole time my vehicle was serviced. Southern Fords service team is outstanding!
Alicia in service was excellent! Listened to my vehicle concerns, made sure everything was checked and fixed, and communicated the whole time my vehicle was serviced. Southern Fords service team is outstanding!
Work hard to earn your business, no pressure dealership, with polite, helpful and professional staff.
This day and age of how things work are not how things used to be by common courtesy. Close attention to detail. The roof liner was filthy with dirty marks. Trim, didn't fit well as it once did. Front inside windshield filthy, etc. Just don't understand how other can treat a customers vehicle this way. I shake my head on how service can provide a service and make it worse than it came in. This is why I hate having recalls fixed, anywhere.
Chris, Michael, and Guy were amazing they got it done and I got the car that I wanted for a price I was very happy with
Amber and Joe provided excellent service as we worked through the purchase of our new car. We appreciate their professionalism.
Michael, Kelsey, and Guy were honest and open throughout the whole process. I’ll come back to Southern Ford for my next purchase!
Well after my long grueling journey from bouncing back and forth, finally the son of Odin granted me my Bronco wish. Jay did a hell of a good job finding me the right one, while Jared gave me a badass deal with my trade, and Chris hooked me up with the money 💰. Come give these guys a try and you won’t be disappointed
I brought my truck in for routine maintenance. Service was timely, thorough and very professional.
Thank you for the excellent service. My car drives like it’s new again. I am referring my wife’s car to get serviced there.
Prompt and accommodating. I needed to reschedule and that was easy, and my service time was fast.
Sam, Chris and Guy were a pleasure to work with. They listened to what I wanted and got me in my dream car with ease! Highly recommended.
Travae and Jared were very professional, absolutely wonderful customer service, and helped me through the whole process! Thanks so much southern ford!
Quick, efficient….action instead of excuses
Dakota, Craig, and Jared made the entire process easy! From test drive to talking numbers and signing paperwork, it was not stressful or drawn out!
Courteous, fast service on my first visit post purchase.
Awesome experience today! I drove 3 hours to this dealership. It was definitely worth the drive! Jake was a fantastic salesman. He had paperwork prepared in advance of our arrival. Jarred, the finance manager was also amazing in assisting us. He explained the entire process extremely well. They weren’t pushy which i loved! We will definitely be back to purchase future vehicles!
Very courteous, helpful and understood.my concerns and what I was looking for. No other dealership knew anything about the 60th Anniversary edition, so I went with the person who had the knowledge.
See initial assessment of my experience 5 star.treatment. Keep it up every detail. Completed no one day
This dealership is the best of the best your technicians were able to Find issues that a Ford dealership where I purchased my vehicle could not. Alicia is Absolutely amazing to work with she makes you feel at ease and she makes sure that everything is taken care of.
Amber was excellent. She was easy to work with, very helpful and professional. Would buy from her again! Joe was also excellent. The Southern dealership was welcoming. All our questions were answered and well explained.
Outstanding communication! My emergency which required a tow in was handled efficiently! Diagnosis & outcomes were thoroughly communicated. Questions were answered with the utmost intelligence & professionalism!
Eddie over in commercial service always takes care of my Truck and does so in a polite professional manner. Never had a problem using the commercial service side at Southern Ford.
Easy to work with, polite and professional staff. Very informative and clear about the work necessary and completed.
Jake is awesome. I felt very comfortable with him. He had a great attitude and sense of humor. Joe from finance was great too!
When I needed to have my vehicle checked due to the engine light coming on just a couple weeks after an oil change they got me in quickly and resolved the issue fast.
Such a convenience to have the mobile service. The guys were prompt and did a great job. .
Best team ever! They were patient with me and got me in the car I wanted. Very knowledgeable about the vehicle, friendly and professional. Thank you Travae, Craig, Joe and Chris!
I had an outstanding experience at Southern Ford, thanks to Joe and Kelcey! They went above and beyond to ensure I left in the car of my dreams. From start to finish, their consistent, friendly, and approachable service made the entire process seamless. This was by far the best car-buying experience I've ever had, and I couldn’t be more grateful for their dedication and support!
Jay, Kelcey, and Joe were fantastic. Very professional and easy to work with!
Oliver was the ABSOLUTE BEST!!!!!
Always great service and personnel are friendly, knowledgeable and helpful. Would recommend to anyone looking for a vehicle or service.