Customer Testimonials

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DealerRater Jun 14, 2024

Very nice. Clean. Fast. I shouldn’t have to be on a spot for fifteen words when four was enough.

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DealerRater Jun 13, 2024

Great service and great dealership. That's why I will continue to take my cars there.

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DealerRater Jun 13, 2024

Great service, great communication. Jon Conway was professional and courteous. I would recommend Southern Ford to anyone looking to have their vehicle serviced.

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DealerRater Jun 13, 2024

Picking up the car and . So convenient for me because I babysit 3 kids. Thank you so much.

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DealerRater Jun 13, 2024

Very good and helpful,worked really fast and explained everything thoroughly,would continue to come here

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Google Jun 13, 2024

Dakota was great! Did everything he could to make sure I was 100% happy with my purchase. Kelcey and Jared also helped a lot with scrunching the numbers for me. Very satisfied with the service! Great team and great service!

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DealerRater Jun 13, 2024

Mobile repair service very convenient. Dealership should offer more mobile services. Much easier than bringing car to dealership.

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DealerRater Jun 12, 2024

While they diagnose the issues and fix them relatively quickly. The i over inflated cost of parts and labor is making it cost prohibitive to continue dealership maintenance.

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DealerRater Jun 12, 2024

I recently brought my son-in-law‘s new truck in for a scheduled inspection. I was greeted by the nicest young woman who explained everything necessary, guided me where I needed to go to wait, and got to work immediately. She estimated an hour and 15 minutes wait and a mere 45 minutes later she came to tell me the inspection was over and I was ready to go. This was my first time in this dealership and I must say the service department exceeded my expectations!

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DealerRater Jun 12, 2024

I assume Stacy helped me. Two other associates ignored me as I stood in front of them for several minutes until Stacy (sits on the far right) helped me.

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DealerRater Jun 12, 2024

Everyone who I had contact with was very nice and very knowledgeable about anything I asked about!

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DealerRater Jun 12, 2024

Edwin was very kind and helpful when diagnosing my car issue. He called me to confirm what I would like to have complete based on his suggestions, which was nice to be able to speak and confirm what I needed done. When I got to the dealership he very kindly moved my car closer because my hands were full and he didn’t want me to have to walk so far. He was very kind.

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DealerRater Jun 12, 2024

Jon was customer oriented, pleasant to deal with. Southern was on time and the requested work was completed.

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DealerRater Jun 12, 2024

Customer service was very good. Alicia Chapman Jones was very nice she also informed me about a program that southern ford is promoting and I told her I was interested if given enough time to get money. I told her that I would get with her when I could. Service was wonderful. Thank you for your service.

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Google Jun 12, 2024

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DealerRater Jun 12, 2024

Efficient, didn't have to wait long, the issue was thoroughly explained. The personal was polite

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DealerRater Jun 12, 2024

Very satisfied with the work and the dealership. Pick up for your vehicle makes it so much easier. They also keep you updated with everything.

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DealerRater Jun 12, 2024

The work did not get completed and I'm not sure why?I brought the car in to have the driver side Sideview lense and signal light repaired. The lense was replaced but the signal light still does not work. I'm not sure if the bulb was forgotten or something else is going on.

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DealerRater Jun 11, 2024

As southern Ford, I went in to trade in explore and bought a new one. The experience was wonderful. They treat you like family. I would recommend Southern Ford to anybody.

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DealerRater Jun 11, 2024

The service rep Alicia is amazing! She is the reason I always bring my vehicles to the dealership. She has amazing communication and great friendly service. If I could rate her service higher than 5 stars I would!

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DealerRater Jun 11, 2024

Stephanie took care of me completely from the start. Being from another state, we have always brought our Fords to a dealership for service. This was our first time bringing a vehicle for service at Southern Ford. She took the time to listen. Once the service was finished, she even walked me to my vehicle. I explained to my husband (who is currently deployed) what amazing service she had!! How she truly cared, took the time to listen and understand her customer. Needless to say, because of her amazing service, kindness and care, we will be returning customers!

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DealerRater Jun 11, 2024

It was so convenient. They came and picked up the truck and then, after the service, dropped it back off at my home. I didn't have to do anything. Loved it!

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Google Jun 11, 2024

Very smooth car buying process with Clayton Walker today. He made the car buying process easy and seamless. Thanks also to Joe for helping with the money side of things.

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Google Jun 10, 2024

Dakota, Jared & Kelcey were able to get me into my new Mustang with so much ease! They really made this experience so easy and painless! They have a customer for LIFE!

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DealerRater Jun 9, 2024

Friendly, fast service makes me look forward to bringing my car back for service at the dealership.

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DealerRater Jun 9, 2024

Your service team was Johnny on the spot. They worked me in for service and way less time than expected. Thanks for your great service!

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DealerRater Jun 9, 2024

Alicia always provides the VERY BEST customer service! She is friendly, communicates frequently and thoroughly, and advocates for our best option. The shop as a whole is fantastic - truly the best experience we’ve had at any dealership.

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DealerRater Jun 8, 2024

The staff at Souther Ford are attentive and responsive to your needs. I will continue to us them in the future

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DealerRater Jun 8, 2024

Very professional, Alecia was really trying to work me in the same day which she did, so I will be back to have other maintenance done on my truck

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DealerRater Jun 8, 2024

They did a good job with everything they needed to do for the day I appreciate everything

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DealerRater Jun 8, 2024

Always Excellent Service! Stephanie is absolutely the best 😇 I love her❤️ Great Service is rare these days 🥰

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Google Jun 8, 2024

Michael Esquivel, Jared Stark and Joe were extremely helpful and polite while helping my husband and I upgrade our truck.

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Google Jun 8, 2024

Michael Esquivel is the absolute man! Got my wife and I a fantastic deal! Jared stark Joe were an immense help with figuring out the payments!

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Google Jun 8, 2024

Clayton Walker, Guy and Jared helped me purchase a new vehicle and were very nice and conaiderate

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Google Jun 8, 2024

Jake was very helpful I would love to come back see him again good people

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Google Jun 8, 2024

Jake is the best hands down feels like I've known him forever he definitely has good customer service

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DealerRater Jun 8, 2024

Thank you for the friendly and fast service. Than you. Thank you Thank you. Thank you.

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DealerRater Jun 8, 2024

Excellent service as always. Ontime and complete. Always trusted to get the promised work completed.

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DealerRater Jun 8, 2024

Everything went smoothly and fast. I got put before I thought I would. There were no problems.

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DealerRater Jun 7, 2024

Thank you for the quick service and no charge state inspection. Friendly staff pleasant to work with.

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DealerRater Jun 7, 2024

Am now very satisfied with my services. I returned the vehicle for a little problem and it was taken care of .again Thank you

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Google Jun 7, 2024

My Salesperson was Michael Esguivel he made me feel welcomed when I approached him. He was very patient, friendly talkative he explained everything to me very special young man. I also would like to acknowledge Chris for reaching out to me this morning and also a thank you to Joe and Jared for making my sale final

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Google Jun 7, 2024

Timeliness of service, very helpful staff in the service area.

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DealerRater Jun 7, 2024

Glad I got my car fixed, it took a while but Jon and Jeff were very helpful and knowledgeable with the whole problem.

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DealerRater Jun 7, 2024

Thank you for your prompt and quality service. We definitely appreciate Brandon's excellent service on our Escape and also Eddie's advisory services.

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DealerRater Jun 7, 2024

I had an emergeant issue with my car. Visited two shops that morning and Southern Ford was able to squeeze me into a walk-in service appointment the same day. Great job to the service department.

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DealerRater Jun 7, 2024

Excellent service and and accommodating..highly recommend for their professional attention to detail and quality of work

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DealerRater Jun 7, 2024

I recently purchased a car from Oliver at Southern Ford, and the experience was phenomenal! From the moment I walked in, Oliver was friendly, professional, and incredibly knowledgeable. He took the time to understand my needs and preferences, and his approach is welcoming.

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DealerRater Jun 7, 2024

They are on top of everything, making sure they satisfy the customer with the work they perform on your vehicle.

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DealerRater Jun 6, 2024

Never had bad service there and the young lady at the service desk is awesome

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DealerRater Jun 6, 2024

10 out of 10 I would recommend. They are the best and care about their customers.

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DealerRater Jun 6, 2024

They were an awesome team. They did a great job and I would trust my car with them any day.

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Google Jun 6, 2024

I ❤️ Jake and Kelsey. Took care of me same day after awful experiences at other places. Don’t go anywhere else!

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DealerRater Jun 5, 2024

I've been using Ford services all my adult life and I've been quite pleased. I come from a family of Ford vehicles.

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DealerRater Jun 5, 2024

Easy to schedule appointment. Service was prompt and on time staff was very helpful and friendly.

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DealerRater Jun 5, 2024

So far so good, thanks for the great work on my Continental and Town Car.

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DealerRater Jun 5, 2024

I use the service dept every year for inspections and minor mechanical work. They have a great waiting area, clean, comfortable with tv and snacks. The service writers are very friendly and will make sure your needs are met. The only thing I can say negative like all dealerships they do sometimes tend to up sale some flushes etc. that may or may not need to be done. Overall they take good care of the customers!

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DealerRater Jun 5, 2024

Stephanie and the service department took good care of me and my vehicle. I so appreciate that.

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DealerRater Jun 5, 2024

Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates.

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DealerRater Jun 5, 2024

They arrived on time and did an excellent job performing the maintenance on my truck.

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DealerRater Jun 5, 2024

The service was quick and professional. Was given a pick up time and update when recall work was completed. Truck was ready when I arrived. Excellant service.

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Google Jun 5, 2024

I came in this morning and bought a Bronco. Oliver was the guy that sold it to me and he did a great job. Honestly I was going to buy it either way hahaha but he was actually extremely helpful and really did a great job talking about/showing me features. When buying a vehicle you get so much crap thrown at you so fast that it’s hard to remember everything but he did such a great job I remembered a surprising amount of the information. The sales manager Manny was great, unfortunately I can’t remember the financing ...

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DealerRater Jun 5, 2024

Stephanie was very cordial and helpful, she answered all of my questions about my oil change and tire rotation.

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DealerRater Jun 5, 2024

excellent service, very pleased. Always very professional. Every one is always polite. and willing to help.

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DealerRater Jun 4, 2024

We have been dealing with this dealership since 2013 when we bought our 1st Ford Edge, then in 2019 we bought our 2nd Edge , we've very pleased with this dealership and plan to continue dealing with Southern

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DealerRater Jun 4, 2024

I was pleased about the service but disappointed in the $600.00 I was charged for one and half hour lanor

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DealerRater Jun 4, 2024

Commercial service is always professional and courteous. Always willing to help however they can. Eddie has always been a pleasure.

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DealerRater Jun 4, 2024

I received excellent customer service. Whenever I need something done to the vehicle it’s done in a timely manner.

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DealerRater Jun 4, 2024

I have bought two F-150 trucks bought there, one in the '90ties, one my current 2016 model. Had all service and repairs done there and was always completely satisfied.

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DealerRater Jun 4, 2024

Excellent service department. They do excellent work in a fast timely manner. Everybody is very polite.

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DealerRater Jun 4, 2024

I loved the service and was not there very long and the people were very friendly.

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DealerRater Jun 4, 2024

Everyone was great and professional. I enjoyed the service and quality of a great team. I would like to continue the same service. Thank you.

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DealerRater Jun 4, 2024

Quick and easy to set up appointment and service was finished on schedule on the same morning

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Google Jun 3, 2024

Jake Lynch is an awesome salesman. He put my husband and I in the Bronco we wanted. Jake is extremely knowledgeable on the Ford products and his professionalism is top tier. Excellent service with genuine customer focus. Thank you Jake!

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DealerRater Jun 3, 2024

I like dealership but the last 2 times I have been there I believe I was there longer than I should have. Both times sitting in waiting room see my truck being parked then wait 20 to 30 minutes and finally go to counter to get checked out. Not sure why it takes so long but not liking it.

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DealerRater Jun 3, 2024

I.have had a l good experiences with this dealership,.they address my issues,,and try to get my car back to me in a timely manner.

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DealerRater Jun 3, 2024

As I had evicted, my state inspection was completed on time with no issues noted.

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DealerRater Jun 2, 2024

He did very well and was very professional about everything and even called to make sure if it was ok to replace some things on my car

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DealerRater Jun 2, 2024

My experience with Amber and Clay was awesome . Clay took the time to go over the vehicle with me during test drive r was very knowledgeable. Amber was right on top of it when I had issues and did not hesitate to reach out to me and they both helped me and worked together to get me in another vehicle

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Google Jun 2, 2024

Clayton helped my husband find the perfect car! Thank you, Clay!!

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DealerRater Jun 1, 2024

Very friendly staff and great accommodations while you wait for your vehicle to be serviced.

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DealerRater Jun 1, 2024

Everything done on a professional manner. Service was excellent Waiting room was clean and comfortable.

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DealerRater Jun 1, 2024

Excellent service. Will use again and recommend to others. What else can I say? Excellent service.

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DealerRater Jun 1, 2024

Jon Conway is great as always I will contribute to bring my truck here for service

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DealerRater Jun 1, 2024

Very quick and stayed in communication after I dropped my truck off. I appreciate the service!

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DealerRater Jun 1, 2024

THANK YOU FOR GETTING MY VEHICLE DONE SO FAST!!! I appreciate all of the help!

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Google Jun 1, 2024

Great job Michael,Chris, Joe, and Jared. Great experience

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Google Jun 1, 2024

Dakota was awesome and very helpful with getting me in the right car for me!

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DealerRater May 31, 2024

Hassle free and prompt service, and I left a message about a concern with the pickup and drop up procedure

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DealerRater May 31, 2024

Clayton and Manny provided an excellent car buying experience. I am very happy with my new Ford ranger.

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DealerRater May 31, 2024

The dealer service has been awesome! Car was taken care of while I had coffee!

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DealerRater May 31, 2024

She always goes the extra mile. And such a nice and knowledgeable person. A winner.

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Google May 31, 2024

What an awesome experience here, they helped my buy 6 cars!! Michael, Josh, Jared, and Joe are an amazing team!!

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DealerRater May 30, 2024

Stephanie was great setting up my appointment and walking me through the whole process. She made sure everything was dine in a timely fashion, and her quote was right on point.

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DealerRater May 30, 2024

Knowledgeable and courteous. She treated me professionally and showed genuine care for my concerns about my car.

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DealerRater May 30, 2024

We have always been greeted by friendly employees and we have always been satisfied with the work that is done on our vehicles.

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DealerRater May 29, 2024

Good service. Pleasant waiting environment. Good pricing. Overall 5 star rating. Appreciate the quick service.

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DealerRater May 29, 2024

Fast and friendly and great value and very good work. Recommend for all your car needs.

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Google May 29, 2024

Clayton and Manny were a pleasure to deal with. Easily the best car buying experience I’ve ever had. Clay was very knowledgeable about all the new features. He and Manny worked together to get the best price for my trade in and I couldn’t be happier with my decision. Working through financing options with Joe was seamless. He got me the best rate possible and I am excited for my new truck. Southern may have gained a customer for life!

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Google May 29, 2024

We recently purchased a beautiful, used 2014 Mustang GT. Sam, Jared, and Josh were definitely helpful! From the moment I sent a message on the website, to when we were signing the papers. Complete attention to detail and helpful in every way. If you are looking for a used or new car, this is where you want to go!


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