Customer Testimonials

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Google Feb 27, 2024

One of the better car buying experiences I’ve had so far. I am impressed with the performance of the staff. I was treated professionally from the time i walked in to the time I drove off. The price never changed it was a straight up deal no tricks or scams involved. So I can definitely say this is one of the best car dealerships on the peninsula if no the best. Quality service provided by Manny over the phone.. Elshan with the test drive and car info and the paperwork process provided by Jared was fast and efficient. I ...

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Google Feb 27, 2024

Micheal, Guy, Jared, Joe. Awesome work from these guys to make this deal happen! I really appreciate everything.

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Google Feb 27, 2024

Elshan was the best he did everything possible to get me in the vehicle perfect for me and mad sure I taken care of thank you for everything I am very satisfied I got exactly what I wanted

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Google Feb 27, 2024

Micheal, Guy, Joe, Jerry at this establishment was outstanding very professional, patient and Very knowledgeable about the product and service. Highly recommend using this establishment.

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DealerRater Feb 27, 2024

Friendly people and comfortable waiting area Service is great with clean techs and love the coffee

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Google Feb 26, 2024

I’ve always come to Ford to get work on my 2018 Ford Fusion and have had positive experiences everytime. They make your experience feel homely and welcoming. I had an exceptionally amazing experience purchasing a new car with Travae. Beautiful woman that explained everything for me and broke it all down. She let me know I wasn’t being pressured into anything and help me choose a new car just for me. I highly recommend Southern Ford and will continue my business with them.

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DealerRater Feb 26, 2024

Successful Great experience with Scott very kind and helpful Help me get my car straightened out thanks to him

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DealerRater Feb 25, 2024

Superb customer service by Stephanie as always. Stephanie provides updates throughout the entire servicing process from scheduling to pickup.

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Google Feb 25, 2024

ElShan, Manny, Jared, and Patrick helped put me in a great affordable vehicle. I could not be happier. I will definitely recommend them for your car needs.

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Google Feb 25, 2024

Rob was great to work with, explained and showed us multiple vehicles to make sure we were getting just what we wanted. It was a low pressure environment and he was easy to talk to when it came down to the final details. Jared helped with all the final sale and explained everything to our satisfaction. Great experience at Southern Ford.

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Google Feb 24, 2024

Michael was amazing and very helpful! Manny and Jared were great too

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DealerRater Feb 24, 2024

Appointment set up was timely and not pushy. Very nice person. Joshua was polite and ready to work.

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DealerRater Feb 24, 2024

I was pretty frustrated at first, but not really with the service center itself just the fact I keep having to bring my vehicle in. So kudos to all these folks because it seems like they are dealing with constant vehicle issues. They do the best they can at trying to alleviate the issues.

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Google Feb 24, 2024

Jake is a very cool smart funny individual who hooks us up every time we come.

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DealerRater Feb 24, 2024

I have already done this survey...had a great experience..easy to deal with..love the mobile unit

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DealerRater Feb 24, 2024

Good service. Friendly people. Clean dealership. I would buy another car from them. I take my vehicles there for most things.

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DealerRater Feb 24, 2024

I am always happy with the service I receive at Hall aka Southern Ford and will continue to bring my business back to them.

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Google Feb 24, 2024

I had a great experience with Elshan. From the moment I walked in they were so helpful! It didn’t take long for approval! The service was so smooth and NO hassle at all. I had my 2 toddler babies and he was so patient with me and very understanding of what I needed. I got the car I want for what I want and he didn’t bribe me into going into anything I didn’t want! I will be buying again and I highly recommend Southern Ford!! (They even had a toddler room to keep baby busy along with ...

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Google Feb 24, 2024

CLAYTON is amazing , he worked with me and made sure I got into a vehicle I can rely on . Thank you sooo much Clayton for your help . Get your wallet and get you a new vehicle today with Clayton W. Tell him Liz sent you 😁😁😁😁

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DealerRater Feb 23, 2024

The dealership took good care of my truck and kept me informed throughout the entire process. Thanks Alicia for taking care of my vehicle.

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DealerRater Feb 23, 2024

Appreciate the pick up service Keeping me updated on the status of my vehicle Delivery was easy

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DealerRater Feb 23, 2024

They got me and appointment fast and got my car fix even faster. I love the communication during the whole time my car was in their hands.

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Google Feb 23, 2024

Clayton was great to work with as we purchased our 2021 Ford explorer. Very knowledgeable ang helpful.

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Google Feb 23, 2024

Michael helped me get my very first car today he was so helpful and patient and helped me get exactly what I was looking for. Joe and manny were also very helpful .

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Google Feb 23, 2024

Dakota and Jared have been God-sent! They were both extremely helpful. Dakota’s can-do attitude and positivity made the experience all the more rewarding! I’d definitely work with them both again.

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Google Feb 23, 2024

Josh , Joe, and Ciera were great and helped me trade in my truck for a brand new F-150!

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Google Feb 23, 2024

The transaction was smooth and excellent, with all facilities provided by Ciera and Jared

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Google Feb 22, 2024

Bought my first brand new car!! Jake, Chris, and Jared were all amazing!

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Google Feb 22, 2024

Recently completed a purchase from Southern Ford In Newport News. They were very fair and I was impressed with how efficient they are in their process. I had a trade in vehicle so I was expecting to have to wait a lot. I felt like Dakota, Jared and Chris respected my time and there was NO waiting. Well done gentlemen, I’ll be back.

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DealerRater Feb 22, 2024

My experience at Southern Ford has been excellent. Stephanie keeps me informed and explains what my vehicle may need asap or in the future. Our 2018 Lincoln Navigator has been serviced here since our purchase and we're very pleased with Stephanie professionalism and hospitality. The service technicians keeps our Navigator updated and serviced. Thank you.

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DealerRater Feb 22, 2024

Stephanie is such a pleasure to work with. The techs took care of my problem and I was on my way in no time.

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DealerRater Feb 22, 2024

I'm always taken care of. Everyone treats me well up there. It's a great place.

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Google Feb 22, 2024

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DealerRater Feb 22, 2024

Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023.

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DealerRater Feb 22, 2024

Jon was communicative with my vehicles status and work was completed in a reasonable amount of time.

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DealerRater Feb 22, 2024

I have nothing negative to say they are great To work with and get the job done

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DealerRater Feb 21, 2024

Very professional, helpful and they bend over backwards to keep you informed of what's going on with your car at different stages of service.

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DealerRater Feb 21, 2024

Stephanie was very pleasant and informative. Also very helpful with Nav System update. Provided me with a printout of info and walked me through steps to be taken.

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DealerRater Feb 21, 2024

Service from scheduling to work completed has been met with courtesy and professionalism Good experience

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DealerRater Feb 20, 2024

Awesome! Repaired our vehicle in 7 days vice Richmond Ford Lincoln 6-8 weeks. They've earned my loyalty for my expedition

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DealerRater Feb 20, 2024

Both the service advisor and service department went above and beyond with this customer service and diagnostics of the vehicle. Thank you

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DealerRater Feb 20, 2024

We’ve had great experience at this Ford Dealership. We have had an excellent experience with the maintenance shop

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DealerRater Feb 20, 2024

Great service, I will continue to bring my vehicles in for service and inspections in the future

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Google Feb 20, 2024

I purchased my vehicle about a month ago, I was super nervous because this is my first big purchase. Ciera is GREAT she's understanding, very informative & she was very very patient with me because I had a thousand questions. Manny is wonderful as well, just when we were about to leave he informed me about a vehicle that just came in, when I seen it, I knew it was mine. The hospitality that Southern Ford have is out of this world. The customer service is A1. More than anything I love the perks that Southern Ford offers, the ...

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Google Feb 20, 2024

Wonderful quick and very informative!! Thank you to Elshan, Chris, and Joe for all of the help! Will definitely come here for future vehicle needs!

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Google Feb 19, 2024

Rob, Michael and Joe are amazing customer service men, they helped me beyond belief and I will show that appreciation and send business their way in the future

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Google Feb 18, 2024

Clayton is THE BOMB! He took everything I asked and made it happen. 10/10!!! I never thought I’d have a good time at a dealership, but Clayton Walker is fantastic and so very friendly. Highly recommend him to find a car. Great guy and great salesman.

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Google Feb 18, 2024

My car salesman was Clayton and he was very informative, kept all of our wants and needs into consideration and took our feedback turning it into a good car buy

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Google Feb 18, 2024

David provided excellent, friendly, professional and knowledgeable service. Much appreciated.

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Google Feb 17, 2024

Ciera and Joe were fabulous and really knowledgeable and helpful. Love my new SUV.

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Google Feb 17, 2024

Excellent experience. Elshan was probably one of the best and most knowledgeable salespeople I’ve ever had buying a vehicle.

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Google Feb 17, 2024

Elshan did a great job demonstrating the vehicle and taking us through the purchase process

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DealerRater Feb 15, 2024

Very good Fast service. Stephanie explained everything that needed to be done. I will get further work done later.

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Google Feb 15, 2024

We had the pleasure of working with Jake, who showed amazing customer care, knowledge of the vehicle and ‘Southern’ hospitality.

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Google Feb 15, 2024

I had an awesome experience purchasing my vehicle at Southern Ford. Jake was polite, easy to work with, and helped me find a great car for a great price. Chris was also very helpful with the whole process. Everyone I interacted with was great. I would definitely recommend purchasing a vehicle with them and their customer service was top notch.

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DealerRater Feb 14, 2024

I already have. Service was great and staff was also. Totally satisfied. I'm done. Enough.

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DealerRater Feb 14, 2024

I was treated with respect, did not have to wait longer ng, and my charge was less than expected.

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DealerRater Feb 14, 2024

Very satisfied with service department and timeliness of getting my vehicle back. Communication was very appreciated

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DealerRater Feb 14, 2024

Customer service in this department was excellent and very knowledgeable, both on the phone and in person. The front desk worker took his time and made me feel important to getting the job done, as planned. His name was Querrida. I highly recommend his work.

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Google Feb 14, 2024

Michael, manny and jared helped so much and had a wonderful customer service experience. Thanks for the new truck!

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DealerRater Feb 14, 2024

totally appreciate Stephanie she is the BEST and represents your brand superbly totally professional and always a can do attitude

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DealerRater Feb 14, 2024

Excellent customer service and communication. They performed all the recalls and necessary work that was needed in a timely manner. Communication on every step from the pick up to when it was going in to be repaired and to the exact time the vehicle was being returned, to 'we are here with your vehicle' at drop off. 10 out 10 rating.

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DealerRater Feb 13, 2024

I drive 40 minutes to Southern Ford from Virginia Beach due to the excellent service.

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Google Feb 13, 2024

Riv was awesome helped me find perfect truck

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DealerRater Feb 13, 2024

My F150 died and I had it towed to Southern on a Thursday night. It was diagnosed on Friday. Part ordered and fixed on Monday.

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DealerRater Feb 13, 2024

The southern website does not work which would be more convenient to schedule appointments if it worked

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Google Feb 13, 2024

Michael was amazing and helped out so much! Manny and Jared where helpful as well

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Google Feb 13, 2024

Thank you to Dakota! Ciara and Jared! They put in so much work to get me into a new vehicle. Everyone bent over backwards. They provided top notch customer service! I have not one complaint. I hope to come back in a couple years when it’s time to refinance and walk out there with something even better. THANK YOU!

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Google Feb 12, 2024

Elshan was a very good help to me. He kept in contact even 2 months after I put in an inquiry about one of the cars they had. He made sure I liked the car that I drove away in. Service was an overall 10/10. And also Joe in finance was a good help too.

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Google Feb 12, 2024

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DealerRater Feb 12, 2024

Service was great , excellent staff , was in and out fairly quick Friendly atmosphere

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DealerRater Feb 12, 2024

Stephanie is awesome when it comes to customer satisfaction. She always meets her commitments regarding schedule.

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DealerRater Feb 12, 2024

Always professional and friendly No I'm not No I'm not, good grief the service was good, what more do you need

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DealerRater Feb 11, 2024

Quick, friendly, and informative Outstanding service with recommendations on troubleshooting certain aspects of the vehicle

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DealerRater Feb 11, 2024

No Was very good service, on time, No more please, okay thank you No no

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DealerRater Feb 11, 2024

Greeted by name upon arrival by Jon. Service appointment took far less time than anticipated.

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Google Feb 11, 2024

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Google Feb 11, 2024

Great service by Dakota and Jared. They made the car purchasing experience easy and enjoyable

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DealerRater Feb 11, 2024

We arrived at Southern Ford from out of town without an appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford team were very helpful and addressed our needs in short order.

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Google Feb 10, 2024

I am very pleased with the service I received at Southern. I had the pleasure of working with Jake, Jarrett and Chris! They were very knowledgeable and explained things in a way that I could understand! The process was quick and easy! It was a pleasant experience!

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DealerRater Feb 10, 2024

The service is great which is why I buy my vehicles and get service through the location.

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Google Feb 10, 2024

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Google Feb 10, 2024

Michael, Manny, and Joe where amazing and made the buying process smooth and efficent.

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Google Feb 10, 2024

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Google Feb 10, 2024

Rob, Michael, Jared, and Josh did a great job selling me a Ford F-150! Best experience I ever had purchasing a pickup truck--friendly, responsive, gave me a great truck for a great price!

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Google Feb 10, 2024

Elshan was a pleasure to work with. Made himself available and was not high pressured. Had great supply of ford lightening trucks. Good deal. Jared was also great in finance. Did not feel pressured by him and he explained everything.

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DealerRater Feb 10, 2024

Stephanie always takes care of me and my daughter when we have service appointments. She is the best service adviser I have ever had at any dealer.

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DealerRater Feb 10, 2024

Very nice,10/10 They were very kind, friendly. They were very kind, friendly, it was a very good experience and I am glad I bought my car there

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DealerRater Feb 10, 2024

As always it is easy to get in and I never have to worry about my car being taken care of. Everyone is so friendly and helpful.

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DealerRater Feb 10, 2024

Have been using Hall/Southern since 1997, no problems always have taken care of me. Great

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DealerRater Feb 10, 2024

Jon is Outstanding, quality man goes above and beyond He is the very best manager I have seen

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DealerRater Feb 10, 2024

Jon took a big issue with my car and made me feel like he would take care of it and assured me everything would be ok. I appreciated his calm and confident demeanor

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DealerRater Feb 9, 2024

Would probably get my next vehicle there. It was 4 more words before. I am finished.

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DealerRater Feb 9, 2024

Was happy they worked to repair a window motor they found defective during inspection. Communication was very good.

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DealerRater Feb 9, 2024

Quick vehicle turnaround once delivered, and clear communication from dealer service representatives. Could be improved by providing an estimate of service duration based on work requested.

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DealerRater Feb 9, 2024

Fantastic, efficent, and professional The environment is very comfortable. While having my car serviced, I waited in the business center and made several necessary phone calls.

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DealerRater Feb 8, 2024

Good service kept me informed about what was going on with my vehicle and how it was handled

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DealerRater Feb 8, 2024

Wonderful GM in Patrick George…best in the industry…kind, professions, accomplished leader. Service department team did a wonderful job on our car servicing it…with a car wash to complete our servicing! Stephanie was great and the whole team was kind, professional And competent.

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DealerRater Feb 8, 2024

Excellent customer service. Jon was very professional and helpful in assisting with the repair of my vehicle and keeping me informed during the process.

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DealerRater Feb 8, 2024

Everyone I came into contact with indicated to me that they were top notches in their respective fields.

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